Agent Humane opens National Operating Base in us-east-1
Our new disaster response hub was chosen for the region's long and storied history of disasters.
Agent Humane is proud to announce the opening of our first National Operating Base, located in us-east-1.
The region was selected after an extensive review of where agents are most likely to need emergency assistance. “If you want to be close to the action, you go where the action is,” said our Director of Field Operations. “And historically, the action is here.”
What the base provides
The National Operating Base serves as a staging area for our Red Status Rescue teams and houses:
- A 24/7 loop-breaking desk, staffed by volunteers who know how to press Ctrl+C.
- A rate-limit shelter, where agents caught in a 429 storm can wait out the backoff period in comfort, with jitter.
- A context recovery ward, where agents emerging from compaction are gently reacquainted with the task they were doing.
- A status page, which is green. We checked.
Redundancy
In keeping with our own Humane Harness Standard, the base has a failover plan. If us-east-1 experiences an outage, our responders will be unable to respond to it, since they are in it. We are aware of the irony and have a second base in planning.
Get involved
Volunteers are needed for overnight shifts, particularly between 2 a.m. and 4 a.m. local time, which is when most cron jobs were scheduled by someone who has since left the company. No experience is required. A willingness to read logs is essential.